Welcome to OnlyPadel.ee. By placing an order, you agree to the following terms, which include policies based on Printful’s fulfillment guidelines.

1. General Terms of Service

OnlyPadel.ee operates on a custom order basis, meaning each product is printed on demand through our partner, Printful. Products are made specifically for each order, ensuring unique items tailored to each customer.

2. Production and Shipping

Once an order is placed, production begins immediately. Estimated production and delivery times are displayed at checkout, but may vary due to demand and location. OnlyPadel.ee provides tracking information via email once an order ships.

3. No Returns or Exchanges on Custom Products

All items are custom-printed by order, and due to this customization, we do not accept returns, exchanges, or refunds unless an item arrives damaged or defective. This aligns with Printful’s policy, where returns for custom products are only available for quality issues.

If you receive a damaged or defective item, please contact us within 30 days of delivery with photos of the defect. We will arrange a replacement or refund upon confirmation of the issue. Any other return requests, including those for sizing or color, cannot be accommodated.

4. Order Cancellations

Once an order is placed, it cannot be canceled or modified, as production begins immediately. Please double-check all details before submitting an order to ensure accuracy.

5. Shipping Costs and Delivery

Shipping costs are calculated at checkout based on your location. Delivery times depend on the destination and are subject to change due to logistics issues or customs delays, which are beyond OnlyPadel.ee’s control.

6. Warranty and Liability

OnlyPadel.ee guarantees the quality of our products based on Printful’s standards. However, we are not liable for issues resulting from misuse, improper care, or normal wear and tear of the products.

7. Data Privacy

OnlyPadel.ee values your privacy and handles personal information securely for order processing and customer support purposes. We do not share customer information with third parties except as required for order fulfillment.

8. Contact Information

For any issues related to product quality or other inquiries, please contact our customer service team. We are here to assist you with any concerns regarding your orders.

These terms should keep your store in compliance with Printful’s return and order policies, ensuring clear expectations for customers. For more on Printful’s specific guidelines, you can review their help center on returns and policies here.